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Conflict Management Training Course
Ila Training Scotland

Conflict can have a positive effect, but left unchecked, the dangerous results of conflict can include damaged relationships, destroyed creativity and productivity, lost commitment and wasted resources. By taking a number of conflict management tools, techniques and theories and putting them into practical situations, this Conflict Management training course aims to turn conflict into a productive force.  

Modern quality management systems involve individuals with a larger number and wider variety of other people in the course of their work than ever before, which inevitably means all the more opportunity for conflicts to arise.

For the individual, conflict is a major source of stress and can easily assume the sort of proportions, which overshadow everything else at work. It has knock-on effects for the organisation as a whole. It decreases productivity, upsets relationships, creates factions, causes absenteeism, prompts resignation, makes recruitment difficult, prevents creative thinking, in short it wastes energy, time and money.

Each of us has a way of dealing with conflict that minimises the emotional trauma that we experience. Commonly we use the same strategy for many different types of situations, this has many disadvantages.

 Responding to conflict involves selecting the most appropriate strategy for successful conflict management. This requires an understanding of the ways the disagreement can be approached.

An autocratic, coercive management style can soon leads to a lack of moral and possible action against the manager. Modern managers negotiate with their staff and help them negotiate with each other. Sadly, many management development programs fail to show managers exactly how to mediate between employees.


Duration: 1 Day 

Certification: Accredited Ofqual



Who will benefit:

All staff who would benefit from helping others to resolve interpersonal differences at work. Civil Enforcement Officers duties and their impact on the motorists can potentially lead to conflict. This may be in the form of verbal abuse or assault this module is designed to equip the Parking Attendant with skills to minimise conflict and therefore prevent injury.



After completing this Conflict Management training course, delegates will be able to;


Identify exactly what conflict is, why it arises and how it can be utiiised for maximum benefit;

Recognise the various stages of conflict and preventing them from escalating;

Deal with conflict with a greater awareness of the conflict management style of themselves and others;

Utilise a variety of methods for managing conflict successfully;

Invest less time and energy in conflict and creating more productive relationships with others.

Following the completion of this award the learner will know how to:

  • communicate to solve problems and reduce the potential for conflict
  • identify the factors that influence human responses in conflict situations
  • assess and reduce risks in conflict situations
  • communicate effectively and de-escalate conflict in emotive situations
  • use good practice after conflict situations

This accredited qualification is generic and meets a wide range of working environments, settings and also meets the requirements of anyone with a customer-facing role who deals with service users or the general public. It is also relevant to those who would like a better understanding of the prevention of conflict, giving them more confidence in dealing with situations as they arise.


Current Courses:

No Course(s) Currently Available.  Show All Courses

Main TrainingCourse TitleVenueDatesPrepayOnline PriceActual PriceBook
Conflict Management Training

Course Contents:



  • Defining Conflict
  • Conflict generation exercise
  • Definition of conflict
  • Causes of conflict at work and socially
  • Finding common ground
  • Stages in Conflict
  • Establishing the 5 stages of conflict
  • How can we stop conflict escalating?
  • Changing our understanding of the situation
  • Personal Conflict Handling
  • How others view our conflict handling style ·Using the styles to minimise conflict
  • Conflict Management Techniques
  • Reviewing our current conflict situations
  • The need to become more assertive Learning to say 'No!'
  • Personal power
  • Transactional Analysis
  • Seeing conflict from various points of view.
  • Personal Improvement Plan
  • Review of our previous approaches
  • Review of the key messages on conflict management
  • Plan a different approach with actions for the future

  www.ilatraining.com
Our Courses:
Door Supervisor Training : Security Guard Training : SCPLH Training : First Aid At Work : CCTV Operator Training : PTLLS : First Aid At Work Refresher : Emergency First Aid At Work HSE : Fire Awareness Course : Fire Warden Training : First Aid Requalification : Paediatric First Aid : Anaphylaxis First Aid : Defibrillator & CPR Training : Conflict Management : Physical Intervention : Food Hygiene & Safety : PRINCE2 : LGV : FLT : HGV : CPC : REHIS Food Hygiene : Closed Protection : Health & Safety : Food Safety Catering : Food Safety Retail : Beauty : Management : E Learning : Upskilling Door Supervisors : Scottish Charity Trustee :
Cities We Cover:
Aberdeen : Stirling : Cumbernauld : Ayr : Kilmarnock : Paisley : Dundee : Glasgow : Inverness : Livingston : Edinburgh : Hamilton : Falkirk : Perth : Fife : Angus : Carlisle : Gloucester : Exeter : Salisbury : Cambridge : Chester : Norwich : St Albans : Preston : Newport : Oxford : Lancaster : Peterborough : York : Portsmouth : Westminster : Salford : Southampton : Swansea : Derby : Wolverhampton : Stoke on Trent : Plymouth : Hull : Brighton : Newcastle upon Tyne : Belfast : Sunderland : Leicester : Nottingham : Coventry : Cardiff : Wakefield : Bristol : Manchester : Liverpool : Bradford : Sheffield : Leeds : Birmingham : London : Lisburn : Chichester : Winchester : Londonderry : Worcester : Bath : Durham : Lincoln : Hereford : Armagh : Canterbury : Lichfield : Newry : Ripon : Bangor : Truro : Ely : Wells : St Davids :